Terms & Conditions
Essential ordering information required
At the time of ordering you must provide:
– an e-mail address which is valid. Failure to provide this may result in your order not being dispatched.
– A valid delivery address within a country ZingaBoo ships to.
If customisation/personalisation of a product is required you must check everything is correct prior to submitting the order. ZingaBoo will not be held responsible for any errors or omissions made by the Customer at the time of ordering.
Don’t use special characters and/or symbols in any text used for customisation/personalisation as some of the fonts used in designs cannot replicate these special characters.
If you use these special characters ZingaBoo cannot be held responsible for the characters not being printed correctly. If in doubt please contact our customer services team for advice.
When is an order deemed to have been made?
A Customer is deemed to have placed an order when they have selected goods from the online store at the website, using the online checkout process and successfully paid for the order.
When is an order deemed to have been accepted?
ZingaBoo’s acceptance of an order only occurs when the order placed by the Customer is dispatched.
Can my order be refused by ZingaBoo?
Yes under these conditions:
(a) Where goods are not available (due to supply or manufacturing issues)
(b) Where ZingaBoo cannot obtain authorisation for the payment details provided by the Customer
(c) Where ZingaBoo believe that the credit/debit card transaction has been made fraudulently
(d) If there has been a pricing or product description error
(e) If the order is to be delivered to a country ZingaBoo do not ship to.
(f) If a Customer’s order for customisation contains content which ZinagBoo believes falls under one of the categories listed under Categories in the Introduction section above.
Do I get confirmation of my order?
ZingaBoo will send the Customer an order acknowledgement by email (to the email address provided by the Customer during the online ordering process), detailing the products the Customer has ordered.
To the United Kingdom
The Royal Mail is used to send all orders within the UK
Outside of the United Kingdom
Your order will be initially processed by the UK’s Royal Mail who will then forward it to the postal or delivery service for delivery in the destination Country
ZingaBoo cannot be held responsible for delays to the delivery of a Customer’s order once the order has been entered into the Royal Mail postal system.
If the items ordered by the Customer are not received within 25 working days of the date the goods were posted, the Customer must notify ZingaBoo customer services team of the non delivery within 28 working days of the date the goods were posted.
All notifications of lost post will forwarded to the Royal Mail who will investigate the issue.
Internal Postal Systems
ZingaBoo cannot be held responsible for items that are lost in internal postal systems once the order has been delivered by the relevant shipping provider, to the delivery address provided by the Customer.
Delivery Address Errors
Zingaboo cannot be held responsible if the delivery address supplied at the time of ordering contains errors/omissions or is incorrect.
Refunds will not be made for lost orders if the postal option selected at the checkout was a non-tracked delivery service.
What Will ZingaBoo Send Me?
ZingaBoo offer to supply the product(s) selected and paid for by you.
If there is a problem with a customer’s order all reasonable attempts will be made to notify you to inform you of this, prior to the order being processed and shipped.
If ZingaBoo is unable to contact you, ZingaBoo will cancel the order and issue a full refund.
If your item is a standard product it can be returned with 14 days of the day you received it. The item must be returned in good condition it was received and unused.
You will be responsible for the cost of returning the item to ZingaBoo.
Non-standard products (e.g. those with customised wording, bespoke sizes, and colours) can not be returned.
Request A Refund
To request a refund please complete a returns request form here.
Refunds For Returns
If your item(s) is eligible for a return the refund you will receive is as follows:
Returning ONLY part of your order
You will be refunded the cost of the item being returned and no postage.
Returning all of your order
If you are returning all of your order, you will be refunded the cost of the items ordered plus the lowest postage option that was available to you at t the time you placed your order.
When will you receive your refund?
Providing the items you return are eligible for a return and they are returned in an unused and good condition, your refund will be processed within 14 working days of your return being received.
If upon receiving your order, you find that an item(s) is damaged you must contact ZingaBoo customer services within 48 hours of receiving your order, explaining what the damage is. Photographic proof of the damage will be requested.
All packaging and contents of the parcel must be kept. Failure to keep these may result in a claim being rejected.
A like for like replacement item(s) which will be shipped free of charge, or a refund for the damaged item.
Missing / Incorrect Items
If upon receiving your order, you find an item is missing or you have received the wrong item (this happens very rarely) you must contact ZingaBoo customer services within 48 hours of receiving your order, explaining what is missing /incorrect.
When ordering online, the colours of products you receive may be slightly different to that you saw whilst ordering online.
Each computer monitor/device is calibrated differently, so this is beyond our control.
ZingaBoo can not be held responsible for such colour differences.
If colour is important, you should contact ZingaBoo’s customer service team prior to ordering to request colour samples.
Pricing Of Goods
Every effort is made to ensure that prices shown on the ZingaBoo.com website are accurate at the time orders are placed.
If an error is found, ZingaBoo will inform you of the price discrepancy as soon as possible and offer you the option of reconfirming their order at the correct price or cancelling their order.
If ZingaBoo does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled and you will be notified of the cancellation by email.
Any monies paid for such cancelled orders will be reimbursed.
Categories = Threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience